Famux

Refunds

Last updated: October 29, 2026

Plus and Circles on the iPhone and iPad are purchased from Apple. Apple charges the Apple ID, and Apple handles the refund. Famux never receives the card number, so we cannot put a charge back onto it.

To ask for a refund, use Apple’s refund flow at https://reportaproblem.apple.com, signed in with the Apple ID that bought the plan. Apple decides that request under its own rules.

Canceling stops the next renewal. It does not by itself refund the current period. If a charge was a mistake, ask Apple, and write to matt@5thmelody.com with the household name so we know which account you mean.

Free has no charge to refund.

Adapted from the Basecamp open-source policies / CC BY 4.0.